Urban Garden

Why I have I received a letter?

What you need to do now


Service charge, ground rent or estate charge arrears

We are instructed by your Landlord to recover monies that are due under the terms of your agreement. 

You should not ignore the letter.

Your home may be at risk and you may be liable for further costs and interest if you do not make the payment requested in the letter.

If you do not believe that you should have to pay you should complete the response pack included with your letter or email us at residential@teamcedar.co.uk.

If you admit the debt but cannot afford to pay please contact us by telephone or the email us at residential@teamcedar.co.uk so that we can discuss any options available to you.

Always quote the reference number on your letter so that we can respond promptly.

I have received a notice to end my tenancy

We are instructed by your Landlord to end your tenancy.

If you have received a Section 8 Notice (Form 3) the reasons for ending the tenancy are included in the notice. The date that you have to leave is also included in the notice. 

If you have a received a S21 Notice (Form 6a) you have two months to leave the tenancy. You should not ignore our correspondence. 

If you have received both forms of notice we will take the next steps on the first available date in the notices. 

If you intend to leave the property but need more time you may be able to avoid court proceedings. Please contact us at prs@teamcedar.com with your intentions, always include our reference number in your correspondence.

If you do not leave the property by the date stated in the notice we will commence court proceedings and ask the court to end the tenancy. This could include a money judgment against you for any arrears and bailiff's attending the property to change the locks. You will be given notice of if we instruct bailiff's to attend. 

We recommend that you take independent legal advice upon the contents of our correspondence. 

My company has received a letter

The letter you have received will include the full details of our reasons for writing to you. 

To avoid any further action and costs you should make payment straight away using the "Pay" button above. If you do not we will take the necessary next steps, this could include a winding-up petition, county court proceedings and the instruction of bailiffs. This will incur further costs to you.

If you dispute the letter contact us by email outlining your dispute to debtrecovery@teamcedar.com, always include our reference number in your correspondence.

We recommend that you seek independent legal advice upon the contents of our correspondence.